Frequently Asked Questions
Here are some commonly asked questions we receive.
Yes. The LifeVac was designed to be easy to use and you can use LifeVac on yourself in a choking emergency. Please familiarize yourself with LifeVac by watching the how to video, link below.Watch Video
LifeVac is listed with Health Canada as a Class 1 Medical device and has been authorized for sale by Health Canada (Class 1 devices are not approved by Health Canada). Both the manufacturer LifeVac LLC and the Canadian distributor LifeVac Canada Inc. has been listed with Health Canada. LifeVac Canada Inc. has an Establishment License (MDEL 7192).
No. The LifeVac device will NOT have to be replaced unless used to save the life of a choking victim. Only the masks will need to be replaced every 2-3 years.
The LifeVac device is a one-time use only apparatus. If the LifeVac device is used in a choking emergency and has saved the victim's life, the unit should not be used again for sanitary reasons. If used, please contact us through our website to fill out a "Life Saved" report and we will gladly replace your unit free of charge. (https://lifevac.ca/report/). The LifeVac unit can be used multiple times if the obstruction is not dislodged on the first application.
We accept PayPal and all major credit cards.
Normal delivery times are 5-7 days (may be longer if Canada Post delays). All orders are shipped with Canada Post.
All credit card payments are processed using Moneris. Moneris offers protection of customer data is a PCI compliant payment solution.
Moneris is a Canadian company backed by two of Canada’s largest banks (BMO & RBC).
You will receive confirmation of your order. When there is any activity on your order, such as shipped, you will receive a notification email.
Please make sure that you do not include any spaces or special characters in your coupon code.
Yes, you will receive an invoice for your order. If you do not receive it, please don't hesitate to contact us and we will send it.
Discounts are for a limited time and offers may not be combined with any other sales, promotion, discount code or coupon.
Returns will be accepted within 30 days of receipt of the order. Return units must be unopened, with the safety plastic still intact. Opened units may be returned but only for reason of a manufacturer defect to the unit or masks. Please contact us at firstname.lastname@example.org via email for a return authorization and return label. A refund of the unit cost will be issued following the receipt and inspection of the returned Unit. The charges for the return shipping will be deducted from the refund unless the refund is due to a manufacturers defect in which case a full refund of the unit price or replacement will be issued.